6 Tips for Turning Unhappy Customers into Loyal Customers for Life
Monday, 25 June 2012
As small business owners, we always want happy, satisfied customers and clients. However, even if your small business prides itself on outstanding customer service, at some point there is a good chance you will have an unhappy customer. And nobody likes dealing with customer complaints! Sometimes it may be your (small business’s) fault, and sometimes
- Published in Small Business, Uncategorized
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Do Small Business Owners Really Need a Coach?
Friday, 24 February 2012
We hear business owners ask this question all of the time. Interestingly, if you look at most competitive sports, both individual and team sports, you will rarely find a professional athlete running the race, fighting the battle or winning the game alone; there is typically a coach at their side to navigate the strategy and
- Published in Brand Development, Marketing, Services, Small Business, Strategy